Program Intake Manager- Raleigh, NC


About Communities Ii Schools of North Carolina: 

At Communities in Schools, we are “all-in” for kids.   It is our passion– it is our mission. In North Carolina, 1 in 5 children under the age of 18 live in poverty leading to challenges outside the classroom that stand in the way of success inside the classroom. Communities In Schools works directly inside schools, building one-on-one relationships that empower students to succeed at school and in life. As the North Carolina State Office for Communities In Schools, we collaborate with 21 local affiliate organizations and deliver direct programs across the state. We make sure young people have the tools they need to succeed at school and transition successfully into continuing education and careers. We achieve our mission by hiring bright, creative, and innovative team members who have a passion for what we do.  At CISNC, we value relationships, collaboration, learning, integrity and commitment.

Position Overview:  Responsible for the development and execution of the ReEntry to Resilience programs performance. Supervise, direct, motivate and evaluate performance of assigned staff. Implement staff trainings and evaluate professional growth plans and development. Oversight of staff-hiring, performance reviews, disciplinary actions up to and including terminations.  This position will help to focus on compliance/fidelity/data and be a part of the grant work team with RTI and continue/transition the evaluation work after RTI’s departure from the program.


1. Process all program referrals

2. Review referrals and clinical information for content; gather additional information; check eligibility

criteria; complete data entry, updates, and documentation in appropriate online systems; create clear and concise assessment and summary of youth’s needs; advocate for program approval from funding source (when needed)

3. Design and implemented a quality management system overseeing data collection, systems analysis, evaluation, and redesign to respond to the requirements of quality management plans.

4. Complete/run weekly, monthly, quarterly and annual reports for fidelity monitoring and tracking.

5. Manage all contracts which includes revenue and professional/service subcontracts, memorandums of understanding, business associate agreements, renewals, amendments, extensions and coordination of external contract monitoring from funding entities

7. Oversee contract monitoring and delivery of services by contract providers and utilization of services in order to determine the quality of services being provided

8. Identify youth served by multiple programs and facilitate effective inter-program communication and collaboration

9. Facilitate a smooth transfer from intake to program staff, including linking referral source, guardian and program coordinator and providing clarity around next steps; sharing information gained in intake and identification of needs and steps taken to meet needs; and ensuring all information has been accurately documented in the appropriate systems

10. Maintain an accurate account of quality improvement and treatments service activities within the electronic filing repository and data management warehouses, e.g., Apricot.

11. Represent the Quality Department at meetings, conferences, or initiatives.

12. Ensure fidelity to the evidence-based model, develops and implements successful corrective action plans, and collaborates with the leadership to ensure the successful and appropriate delivery of the model for all executed contracts.

Essential Functions:

  • Collaborate with Team to coordinate pre- and post-release support plan and probationary requirements with Juvenile Court Counselors.
  • Identify student’s pre-release at the Youth Development Center (YDC) and utilize provided assessments to determine strengths/deficits in education, social, emotional, familial, physical to develop post-release support plan.
  • Coordinate recognition for all adjudicated students who show improvement.
  • If appropriate, connect student and parent to the appropriate CIS Student Support Specialist at the school for services and continued supportive case management.
  • Complete appropriate documentation to capture services provided to students, as well as other necessary documents.
  • Maintain electronic caseload notes and necessary metrics for progress, monitoring, and adjusting interventions.
  • Build program quality by visiting YDC/school/community sites, providing constructive feedback directly as well as through written reports and championing program improvement initiatives.
  • Frequent sitting, speaking, hearing, moving about the school and/or jail
  • Occasional lifting (20 lbs.)/ Occasional pushing (25 lbs.)
  • Travel Required: 75%

Required Education/Experience:

  • Bachelor’s degree (Master’s Degree preferred) in the field of education, human services, social work, counseling, criminal justice, public administration or management related field.
  • A minimum of 3 years of working experience in one of these areas.
  • Preferred experience working with the adjudicated population.

Necessary Skills:

  • Strong interpersonal skills
  • Effective oral and written communication skills
  • Computer skills to include working knowledge of Microsoft Office software
  • Professional presentation skills with both large and small groups
  • Self-motivated with the ability to make independent decisions
  • Sensitivity and ability to appreciate points of view of personnel within the schools, YDC’s and other agencies/organizations, including a keen awareness of their needs and goals and how to build collaborative partnerships based upon fundamental CIS principles.
  • Ability to acquire and maintain familiarity with all relevant sources of resources
  • Ability to be flexible in a work environment often filled with ambiguous situations
  • Ability to manage time, paperwork and people effectively
  • A valid NC driver’s license


  • Knowledge of Youth Behavioral Issues/Community programs and resources available
  • Persons willing to develop supportive network of services for identified youthful offender
  • Bilingual (English/Spanish)

About Communities In Schools of North Carolina

Communities In Schools of North Carolina (CISNC) is a leading partner in providing Integrated Student Supports or wraparound services to propel student success in more than 300 schools across the state. Based directly inside schools, student support specialists connect students and their families to evidence-based services and supports, as well as critical educational and community-based resources, to increase attendance, improve behavior, enhance coursework and engage more parents and families in student success. Tailored to each student’s specific needs, student support specialists create personalized toolkits for success and an educational experience where students can learn, thrive and power the future. Learn more at, and stay connected with CISNC on FacebookTwitterand Instagram.


We offer outstanding benefits including medical, dental, vision, and 403(b) and MORE!!!

We offer paid vacation, sick time and holidays.  Our team is friendly, fun and collaborative.

We are an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, gender identity, sexual orientation, disability, age, genetic information, or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits and termination of employment.

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